Returns & Issues

Take photos of the damage (both the packaging and the artwork itself), then contact us within 14 days of delivery with your order number and the photos. We'll arrange a free replacement — you don't need to return the damaged item unless we specifically ask.

Because every piece is custom-made from your personal photo, we're unable to accept returns for change of mind. This is standard practice for personalised, made-to-order products. However, if there's a genuine quality issue — for example, the print is blurred, the colours are significantly wrong, or the framing is defective — we will make it right. Contact us with details.

Some variation between a screen preview and a physical print is normal — screens emit light while prints reflect it, so colours can appear slightly different. However, if the result is significantly different from what you were shown, contact us with a photo of the received piece and a screenshot of your preview. If we agree it doesn't match, we'll offer a reprint or resolution.

Check your tracking link first — carriers sometimes have status update delays. If tracking shows no movement for more than 5–7 business days, or the delivery window has passed by more than a week, contact us with your order number and we'll chase it with the carrier.

Contact us immediately with your order number and a photo of what you received. We'll send the correct item as quickly as possible and arrange collection of the incorrect piece at no cost to you.